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Refund Policy

FOR NON-QUALITY ISSUE RETURNS

We recognize that sometimes an item may not meet your needs or simply does not fit with your décor. If you are unsatisfied for any reason with your purchase, you can initiate a return or exchange up to 30 days from the date of delivery and we do not refund or return original shipping charges. You are responsible for paying for your own shipping costs for returning any item to us.

To initiate a return for an exchange or refund, please email us at customerservice@veikous.com stating your reason for return and attach images/videos of the product.

Once we've received the returned item, we will then process your refund which excludes return shipping costs.

It usually takes 1-3 working days for a refund to be received.

Please keep in mind that all returns must be unused, unwashed, and undamaged and all packaging, labels, and tags must remain intact and be attached to the item.

FOR QUALITY ISSUE RETURNS

Defective Item:

If you feel you have received a faulty or defective product, we want to quickly correct the problem, please contact us before returning the item, send us some photos or a video, and we promise will give you a solution (refund or resend).

Item Damaged During Transit:

In the unlikely event your item arrives at you in less than perfect condition, please reject the delivery immediately and get in touch with us, we will work with the shipping company and expedite your new replacement order. Alternatively, a full refund can be requested after submitting a damage claim with the shipping company and receiving confirmation. We may require images and/or videos of the defective product.

Missing or Lost Item:

If you suspect your package is missing or lost, please contact us with the order number as well as the tracking number so that we can initiate a lost package claim. This claim will help in the recovery of your missing or lost package. The process will take 7 days until a formal confirmation from the shipping company can receive.

Received the Wrong Item:

We follow careful order picking procedures to ensure every item in your order is correct, but occasionally we do make mistakes. You can choose to keep the wrong item with a partial refund or request the correct item. To request the correct item, we may offer you a free-of-charge return shipping label. After receiving your returned item, we will send you the correct item or issue a full refund.

FOR NON-QUALITY ISSUE RETURNS

We recognize that sometimes an item may not meet your needs or simply does not fit with your décor. If you are unsatisfied for any reason with your purchase, you can initiate a return or exchange up to 30 days from the date of delivery and we do not refund or return original shipping charges. You are responsible for paying for your own shipping costs for returning any item to us.

To initiate a return for an exchange or refund, please email us at customerservice@veikous.com stating your reason for return and attach images/videos of the product.

Once we've received the returned item, we will then process your refund which excludes return shipping costs.

Please keep in mind that all returns must be unused, unwashed, and undamaged and all packaging, labels, and tags must remain intact and be attached to the item.

FOR QUALITY ISSUE RETURNS

Defective Item:

If you feel you have received a faulty or defective product, we want to quickly correct the problem, please contact us before returning the item, send us some photos or a video, and we promise will give you a solution (refund or resend).

Item Damaged During Transit:

In the unlikely event your item arrives at you in less than perfect condition, please reject the delivery immediately and get in touch with us, we will work with the shipping company and expedite your new replacement order. Alternatively, a full refund can be requested after submitting a damage claim with the shipping company and receiving confirmation. We may require images and/or videos of the defective product.

Missing or Lost Item:

If you suspect your package is missing or lost, please contact us with the order number as well as the tracking number so that we can initiate a lost package claim. This claim will help in the recovery of your missing or lost package. The process will take 7 days until a formal confirmation from the shipping company can receive.

Received the Wrong Item:

We follow careful order picking procedures to ensure every item in your order is correct, but occasionally we do make mistakes. You can choose to keep the wrong item with a partial refund or request the correct item. To request the correct item, we may offer you a free-of-charge return shipping label. After receiving your returned item, we will send you the correct item or issue a full refund.

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